All audio equipment including our SP-01 models are made to order and cannot be returned or refunded. If you encounter an issue with your product, please promptly let us know and we will make arrangements on a case by case basis.
Accessories
WAF does not offer refunds for accessories (T-Shirts, hats, and slipmats, etc.). If you are not satisfied with your product or require a different size or color, WAF will provide an exchange for products of the same or similar value within 14 days of delivery. Customers are responsible for all additional shipping costs associated with the return and exchange of products, which must be returned unused and in their original condition. Limited Edition and Sale products and accessories are not returnable.
Damaged Merchandise
In the event that your products are delivered damaged or defective, please email us with an attached image of the issue within 48 hours or receipt. We will make arrangements on a case by case basis. If your package is lost or stolen, we will do what we can to assist you. However, we are no longer responsible once your order is in transit.
Please emailinfo@wafaudio.comwithin 48 hours of delivery to inform us of any issues.
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